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Refund and Returns Policy – NETO AI Limited

Last updated: 07/30/2023

Thank you for choosing our services at NETO AI Limited. We want to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy to understand your rights and options.

  1. Refund Eligibility:

1.1. Digital Products: As a provider of digital products and services, we do not generally offer refunds for purchases made on our website. Exceptions may apply, and we will assess refund requests on a case-by-case basis.

1.2. Service Cancellation: If you are on a subscription plan or have engaged in a service contract with us, you may be eligible for a prorated refund upon cancellation of the service. Please refer to your service agreement for specific details.

1.3. Physical Products: If you have purchased a physical product from us, such as merchandise, the refund eligibility and process may vary. Please refer to the product description or contact us for more information.

  1. Return Process:

2.1. Digital Products: Due to the nature of digital products, they are typically non-returnable and non-refundable. If you encounter issues with your purchase, please contact our support team, and we will work to resolve any technical or content-related problems.

2.2. Physical Products: If you wish to return a physical product, you must notify us within 7 days of receiving the item. The product must be in its original condition and packaging. You will be responsible for return shipping costs.

  1. How to Request a Refund or Return:

To request a refund or return, please follow these steps:

3.1. Contact our Support Team: If you encounter any issues or wish to initiate a return, please contact our customer support team at [Contact Email/Phone Number]. Provide your order details, the reason for the refund or return, and any relevant information.

3.2. Evaluation: We will review your request and assess its eligibility based on our policy. For physical products, we may request photos of the item to verify its condition.

3.3. Refund or Return Approval: If your request meets our criteria, we will process the refund or provide instructions for returning the product.

  1. Refund Processing:

4.1. Digital Products: If your refund is approved for digital products, the refund will be processed to the original payment method used during the purchase.

4.2. Physical Products: For approved returns of physical products, we will issue a refund or exchange of the item, depending on your preference.

  1. Contact Us:

If you have any questions or concerns about our Refund and Returns Policy, please contact us at [Contact Email/Phone Number]. We are here to assist you and ensure a positive experience with our products and services.

Please note that this policy applies only to purchases made directly from NETO AI Limited. For purchases made through third-party platforms or retailers, their respective refund and returns policies will apply.